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Merge 477318c1a6 into b02784ffeb

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anna-droid-beep
2025-06-22 10:32:43 +08:00
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parent b02784ffeb 477318c1a6
commit b5b6678697
1 changed files with 14 additions and 9 deletions
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23
solutions/object_oriented_design/call_center/call_center.py
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@@ -27,7 +27,9 @@ class Employee(metaclass=ABCMeta):
def complete_call(self): def complete_call(self):
self.call.state = CallState.COMPLETE self.call.state = CallState.COMPLETE
self.call_center.notify_call_completed(self.call) call = self.call
self.call = None
self.call_center.notify_call_completed(call)
@abstractmethod @abstractmethod
def escalate_call(self): def escalate_call(self):
@@ -42,28 +44,31 @@ class Employee(metaclass=ABCMeta):
class Operator(Employee): class Operator(Employee):
def __init__(self, employee_id, name): def __init__(self, employee_id, name, call_center):
super(Operator, self).__init__(employee_id, name, Rank.OPERATOR) super(Operator, self).__init__(
employee_id, name, Rank.OPERATOR, call_center)
def escalate_call(self): def escalate_call(self):
self.call.level = Rank.SUPERVISOR self.call.rank = Rank.SUPERVISOR
self._escalate_call() self._escalate_call()
class Supervisor(Employee): class Supervisor(Employee):
def __init__(self, employee_id, name): def __init__(self, employee_id, name, call_center):
super(Operator, self).__init__(employee_id, name, Rank.SUPERVISOR) super(Supervisor, self).__init__(
employee_id, name, Rank.SUPERVISOR, call_center)
def escalate_call(self): def escalate_call(self):
self.call.level = Rank.DIRECTOR self.call.rank = Rank.DIRECTOR
self._escalate_call() self._escalate_call()
class Director(Employee): class Director(Employee):
def __init__(self, employee_id, name): def __init__(self, employee_id, name, call_center):
super(Operator, self).__init__(employee_id, name, Rank.DIRECTOR) super(Director, self).__init__(
employee_id, name, Rank.DIRECTOR, call_center)
def escalate_call(self): def escalate_call(self):
raise NotImplementedError('Directors must be able to handle any call') raise NotImplementedError('Directors must be able to handle any call')